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Legal

Privacy Policy

Last updated: January 31, 2026

This Privacy Policy explains how Sentimo (“Sentimo,” “we,” “us,” or “our”) collects, uses, and protects personal data when you use our website, applications, and APIs (the “Service”).

Sentimo is operated from Québec, Canada. This policy applies to visitors, customers, and end users who access or use the Service.

  1. Data we collect

    We collect the following categories of information:

    • Account data: name, business name, email address, role, and login credentials.
    • Usage data: pages viewed, features used, device and browser information, IP address, and log data.
    • Customer content: reviews and other UGC submitted for analysis or moderation.
    • Communication data: support requests, emails, and feedback.
    • Billing data: billing contact details and payment metadata (processed by payment providers).
    • Cookies and similar technologies: to operate and improve the Service.

  2. How we use data

    We use data to:

    • Provide, maintain, and improve the Service.
    • Deliver AI analysis, moderation decisions, and response suggestions.
    • Respond to requests and provide customer support.
    • Monitor performance, security, and abuse.
    • Comply with legal and regulatory obligations.

  3. AI processing

    Sentimo uses AI as a decision-support tool. We process customer content only to deliver the features you request. We do not use your content to train public AI models.

    You can choose between cloud-based models (including OpenAI) or Canada-based self-hosted models, depending on your data residency and confidentiality requirements.

  4. Sharing and disclosure

    We may share data with trusted service providers who help us operate the Service, such as:

    • Hosting and infrastructure providers (Canada-based infrastructure, including DigitalOcean Toronto).
    • Analytics and monitoring tools.
    • Email and customer support platforms.
    • Payment processors (for billing).

    We may also disclose data to comply with legal requirements or to protect our rights and users.

  5. Data residency and transfers

    Sentimo is designed with Canada-based hosting in mind. If you choose self-hosted models, your data stays within your chosen infrastructure. If you choose cloud-based AI providers, data may be processed outside Canada depending on the provider.

    When we transfer data internationally, we implement appropriate safeguards as required by law.

  6. Retention and deletion

    You can delete imported UGC and other data at any time. When you request deletion, we remove it from active systems and do not keep it beyond what is required for legal, security, or billing purposes.

  7. Security

    We implement technical and organizational measures to protect personal data. No method of transmission or storage is completely secure, but we continuously work to improve safeguards.

  8. Your rights

    Depending on your location, you may have rights to:

    • Access, correct, or delete your personal data.
    • Restrict or object to processing.
    • Request data portability.
    • Withdraw consent where applicable.

    To exercise your rights, contact us at contact@sentimoai.com.

  9. Children’s privacy

    The Service is not intended for children under 16. We do not knowingly collect data from children.

  10. Changes to this policy

    We may update this policy from time to time. We will post updates here and change the “Last updated” date above.

  11. Contact

    For privacy questions or requests, email us at contact@sentimoai.com or use the contact form.

Need help with privacy or compliance?

We’re happy to clarify data handling, hosting, or AI options.