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Read the original feedback
Work with the review in the language used by its author.
Multilingual Analysis
Work with feedback in your customers’ words
Use Sentimo to analyze reviews written in multiple languages. The reply workflow detects the review’s dominant language and uses it when generating a response draft.
Review analysis across multiple languages
Reply drafts in the detected review language
The same configurable score-based workflow
See how this capability fits your current review workflow.
A French review and a French reply draft
Avis client
“Le sac est pratique et bien fini, mais la livraison a pris plus de temps que prévu.”
Projet de réponse · Français
Merci pour votre retour. Nous sommes ravis que le sac vous convienne et regrettons que la livraison ait pris plus de temps que prévu.
Illustrative example
Illustrative example · Sample content and results.
Review analysis across multiple languages Reply drafts in the detected review language The same configurable score-based workflow
One review workflow
From customer feedback to a useful next step
See how Multilingual Analysis fits into the review workflow.
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Apply the review analysis
Use the four scores to support your configured moderation workflow.
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Draft in the review language
Generate a response in the detected dominant language, then review the wording.
Feature overviewMultilingual Analysis
Illustration
What to expect
InputOriginal review text
Reply languageDetected from the review
Review workflowConfigured by your team
Language handling can vary with the text. This is not a dedicated translation service or a guarantee of equal accuracy in every language.
Capability and limits
Keep your workflow consistent across languages
Your team can use the same review-handling approach while checking that the wording and interpretation fit the original text.
- Analyze feedback without requiring the author to write in English.
- Use your response guidance when generating the reply.
- Review language and nuance before accepting the draft.
Simple setup
Get started with Multilingual Analysis
Choose the setup that fits your review process.
Bring in the original review
Submit or import feedback in the language used by the customer.
Analyze and draft
Analyze the text and generate a reply using the detected review language.
Check the wording
Review nuance, accuracy and tone before accepting the response.
Continue exploring
Build the rest of your review workflow
Open a related capability or see how supported integrations connect to Sentimo.
Multilingual Analysis FAQ
What to know before adding Multilingual Analysis to your review workflow.
The reply workflow is instructed to detect the dominant language of the review and draft the response in that language.
No. This page describes multilingual review analysis and response generation, not a separate translation workflow.
No such guarantee is made. Results depend on the text and model interpretation; review the wording when nuance matters.
The moderation comment is generated in English. Customer-facing review guidance and reply drafts follow the review language.
Multilingual Analysis · Sentimo
Book a demo
See Multilingual Analysis in your review workflow
Bring your current setup and the work you want to simplify. We will walk through the available settings with you.