Multi-Source Ingestion

Bring your reviews into one workflow

Connect a supported review platform, import a CSV file or submit content through the API. Bring available feedback into Sentimo for analysis and your configured review workflow.

Supported review platform connectors
CSV import for existing feedback
API access for custom ingestion
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See how this capability fits your current review workflow.

Three ways to bring in feedback

Connectors

Reviews from supported platforms

CSV import

Existing feedback in a supported file format

API

Content submitted by your own system

Destination

Reviews available in Sentimo

Illustrative example

Illustrative example · Sample content and results.

Supported review platform connectors CSV import for existing feedback API access for custom ingestion
One review workflow

From customer feedback to a useful next step

See how Multi-Source Ingestion fits into the review workflow.

01

Choose an entry point

Use a connector, CSV import or the API according to your source.

02

Provide the available data

Supply the required review fields and any supported context.

03

Work with the imported feedback

Analyze the content and use the Sentimo workflow configured for it.

Feature overviewMulti-Source Ingestion
Illustration
What to expect
Platform connectionSupported providers
File importCSV
Custom submissionAPI

Available fields, synchronization behavior and reply or moderation exports depend on the source and connector.

Capability and limits

Start from the tools and data you already have

Each entry point has its own setup and required information. A successful import does not mean every source supports the same outbound actions.

  • Use an existing connector when your review provider is supported.
  • Import existing feedback from a CSV file with the expected fields.
  • Use the API when your own system needs to submit content.
Simple setup

Get started with Multi-Source Ingestion

Choose the setup that fits your review process.

1

Check the source

Identify the review platform, file or system that holds the feedback.

2

Configure the entry point

Provide connection details, a supported CSV file or an API integration.

3

Check the imported reviews

Confirm the content and available context before relying on downstream automation.

Continue exploring

Build the rest of your review workflow

Open a related capability or see how supported integrations connect to Sentimo.

Four Scoring Signals

Read sentiment, respect, constructiveness and sarcasm together to understand customer feedback.

Flexible Moderation Rules

Apply score thresholds to approve, hold or reject reviews using your company’s moderation rules.

AI Replies

Draft replies in your brand tone, edit and approve them, and send accepted responses through supported connectors.

Google Business integrationJudge Me integrationOkendo integrationKlaviyo integrationTrustoo integration

Multi-Source Ingestion FAQ

What to know before adding Multi-Source Ingestion to your review workflow.

Existing connectors cover supported platforms. Other sources may require a custom integration or API work.

Yes. Sentimo has a CSV import workflow. The file must provide the expected fields and pass import validation.

No. Importing content and sending replies or moderation decisions back are different capabilities. Outbound actions depend on the connected provider.
Multi-Source Ingestion · Sentimo

See Multi-Source Ingestion in your review workflow

Bring your current setup and the work you want to simplify. We will walk through the available settings with you.

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