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Back to homeSentimo brings reviews into one workflow: ingest, score, moderate, review, and respond. Teams can see why a review is flagged, what needs attention, and when a reply is ready.
One clear flow from review intake to moderation and reply.
1. Ingest reviews
Connect your review platforms or upload CSVs so new reviews enter one workflow.
2. Score and moderate
Each review is scored across sentiment, respect, constructiveness, and sarcasm, then checked against your rules.
3. Review edge cases
Teams can approve safe reviews quickly and inspect only the ones that need attention.
4. Reply and share insights
Draft replies, approve them when needed, and reuse structured review data across CX, product, and marketing.
Sentimo checks each review against the rules you define, then decides whether it can pass, should be reviewed, or needs escalation.
Rule-based screening
Detect profanity, personal data, spam, or off-policy content and apply your rules automatically.
Human review queue
Send edge cases to a reviewer with the scores and context that explain why they need attention.
Review history
Keep a visible record of status, score changes, and moderation decisions over time.
Set thresholds and actions based on the four signals, then adjust them by source, team, or policy.
Each review is scored with clear definitions and examples so your team can act consistently.
Signal 01
How positive or negative the review feels overall.
“Love the quality, fast shipping.” → strongly positive
Signal 02
Whether the language is civil and appropriate for public display.
“This is garbage and you should be ashamed.” → low respect
Signal 03
How actionable the feedback is for your team.
“The zipper broke after one week.” → high constructiveness
Signal 04
Whether the message is ironic or sarcastic (can distort sentiment).
“Great, another broken item.” → high sarcasm
Once a review is scored and moderated, Sentimo can draft a reply your team can approve, edit, or send.
Sample response
““Thanks for the detailed feedback—our support team has already flagged the issue and will follow up with a replacement.””
When available, Sentimo links prior reviews and recurring issues so teams can respond with better context.
Once reviews are structured, teams can share recurring issues and trends without re-reading everything manually.
Quick answers about how Sentimo works with reviews.
Each workflow is tuned to the content you manage today, with new types coming soon.
Sentimo brings blog comments into one workflow: ingest, screen, score, review, and respond. Teams can see what is spam, what needs moderation, and which comments deserve an answer.
We will help you configure moderation, AI responses, and Insight Reports within days.