Turn reviews into faster responses and safer brands
Sentimo moderates every review, drafts AI responses, and connects customer context so lean CX teams move faster without hiring more agents.
Auto-moderation tuned to your brand guardrails
AI responses that sound like your team
Customer context to spot repeat issues early
Product Reviews
Dedicated workflow for reviews.
Supported sources
- Review platforms (Judge.me, Okendo, Trustoo, Klaviyo, and more)
- In-store and post-purchase surveys
- Marketplace & channel reviews
- CSV uploads and API feeds
- Other review sources supported on a case-by-case basis
Everything you need to operate reviews at scale
Go beyond star ratings with structured signals built for busy customer teams.
Unified review inbox with sentiment, respect, constructiveness, and sarcasm scores.
Explainable scoring criteria so teams understand why a review is flagged or prioritized.
Explainable AI decisions with audit trails for every action.
Automations that route critical reviews to the right owners.
Moderation that protects your brand and your customers
Sentimo screens every review for safety, relevance, and policy alignment before it hits your storefront.
Policy-aware filtering
Detect profanity, harassment, personal data, or spam and apply your rules automatically.
Human-in-the-loop queues
Escalate edge cases to moderators with full AI rationale and suggested actions.
Compliance-ready logs
Track moderation outcomes with timestamps, decisions, and reviewer notes.
Flexible moderation rules by brand strategy
Set rules that reflect how your brand should react to each signal—sentiment, respect, constructiveness, or sarcasm.
Manufacturers prioritize sentiment drops to protect reputation at scale.
Retailers weight constructiveness to route actionable product feedback faster.
Marketplaces emphasize respect and sarcasm to keep discussions safe.
Four signals that explain every review
Each review is scored with clear definitions and examples so your team can act consistently.
Sentiment
How positive or negative the review feels overall.
“Love the quality, fast shipping.” → strongly positive
Respect
Whether the language is civil and appropriate for public display.
“This is garbage and you should be ashamed.” → low respect
Constructiveness
How actionable the feedback is for your team.
“The zipper broke after one week.” → high constructiveness
Sarcasm
Whether the message is ironic or sarcastic (can distort sentiment).
“Great, another broken item.” → high sarcasm
AI responses your team can trust
Generate on-brand replies in seconds, enriched with customer history and order context.
- Tone control and templates so replies match your brand voice.
- Auto-personalization using product, order, and channel context.
- One-click approval or auto-send based on your rules and confidence thresholds.
Sample response
““Thanks for the detailed feedback—our support team has already flagged the issue and will follow up with a replacement.””
Customer context across reviews
Link reviews from the same customer and detect repeat themes so teams can act with confidence.
Group reviews by customer, product, or topic for faster investigations.
Surface recurring issues across a single customer’s history.
Highlight loyalty or churn risk signals in one view.
How Sentimo handles reviews
A clean pipeline from ingestion to action for fast-moving teams.
Ingest reviews
Connect your review platforms or upload CSVs and watch reviews flow in automatically.
Moderate & score
AI scores sentiment, respect, constructiveness, and sarcasm—then applies your rules to prioritize what matters for your brand.
Respond & learn
Approve AI answers and distribute Insight Reports across CX, product, and marketing.
Insight Reports built for action
Share automated summaries with CX, product, and marketing teams without extra analysis work.
Top drivers of 1–3 star ratings and sentiment declines.
Emerging product defects, shipping issues, or sizing complaints.
Customer language to fuel marketing, SEO, and merchandising.
Teams use Sentimo for
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Protecting brand reputation with consistent moderation rules.
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Accelerating response SLAs without hiring more agents.
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Sharing review intelligence with product and marketing leaders.
Typical impact
40-60%
Faster moderation cycles
3x
More reviews answered per week
24/7
Always-on review triage
Explore other UGC types
Each workflow is tuned to the content you manage today, with new types coming soon.
Blog Comments
Sentimo moderates blog comments, surfaces themes, and suggests on-brand replies so lean marketing teams scale community engagement.
Frequently asked questions
Quick answers about how Sentimo works with reviews.
Ready to activate Sentimo for Reviews?
We will help you configure moderation, AI responses, and Insight Reports within days.