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Rule-based screening
Detect profanity, personal data, spam, or off-policy content and apply your rules automatically.
Review Intelligence
See how every review is handled from intake to reply
Sentimo brings reviews into one workflow: ingest, score, moderate, review, and respond. Teams can see why a review is flagged, what needs attention, and when a reply is ready.
One workflow from review intake to reply approval
Four clear signals to explain why a review is flagged or prioritized
Human review stays in the loop when needed
A review needs a closer look
“Fabric feels great but the zipper broke after a week. Support never replied.”
Sentiment2.4Respect8.6Constructive7.9Sarcasm0.3
Moderation result · Held for review
Low sentiment with high constructiveness — routed to support instead of auto-publishing.
Suggested reply
Thanks for flagging the zipper issue. We are sending a replacement and following up on the missed support ticket.
Illustrative example
Illustrative example · Sample content and results.
One workflow from review intake to reply approval Four clear signals to explain why a review is flagged or prioritized Human review stays in the loop when needed
What changes
What teams can do once reviews are structured
The goal is simple: help teams review faster, act earlier, and answer more consistently.
Supported sources
Review platforms (Judge.me, Okendo, Trustoo, Klaviyo, and more)
Marketplace & channel reviews
CSV uploads and API feeds
Other review sources supported on a case-by-case basis
- Review each item with sentiment, respect, constructiveness, and sarcasm scores.
- Understand why a review is flagged, escalated, or prioritized.
- Route sensitive or important reviews to the right person.
- Approve, edit, or send replies from the same workflow.
Moderation
Moderation based on your actual review rules
Sentimo checks each review against the rules you define, then decides whether it can pass, should be reviewed, or needs escalation.
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Human review queue
Send edge cases to a reviewer with the scores and context that explain why they need attention.
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Review history
Keep a visible record of status, score changes, and moderation decisions over time.
Flag reviews with low respect before they are published.
Route highly constructive negative reviews to product or support teams.
Escalate sarcastic reviews when sentiment alone would be misleading.
Your rules
Rules can change by brand or review source
Set thresholds and actions based on the four signals, then adjust them by source, team, or policy.
Scoring
Four signals that explain every review
Each review is scored with clear definitions and examples so your team can act consistently.
Sentiment
How positive or negative the review feels overall.
“Love the quality, fast shipping.” → strongly positive
Respect
Whether the language is civil and appropriate for public display.
“This is garbage and you should be ashamed.” → low respect
Constructiveness
How actionable the feedback is for your team.
“The zipper broke after one week.” → high constructiveness
Sarcasm
Whether the message is ironic or sarcastic (can distort sentiment).
“Great, another broken item.” → high sarcasm
AI replies
Replies come after the review is understood
Once a review is scored and moderated, Sentimo can draft a reply your team can approve, edit, or send.
- Tone control and templates so replies stay consistent.
- Context from the review, product, and prior customer history.
- Manual approval or automated sending, depending on your rules.
Illustrative example · Your team approves before anything is sent.
Context
Customer context when it helps the decision
When available, Sentimo links prior reviews and recurring issues so teams can respond with better context.
Group reviews by customer, product, or topic for faster investigations.
Surface recurring issues across a single customer’s history.
Highlight loyalty or churn risk signals in one view.
Insights
Reviews can also feed broader reporting
Once reviews are structured, teams can share recurring issues and trends without re-reading everything manually.
Top drivers of 1–3 star ratings and sentiment declines.
Emerging product defects, shipping issues, or sizing complaints.
Customer language to fuel marketing, SEO, and merchandising.
End to end
How Sentimo handles reviews
A simple flow from intake to action.
Ingest reviews
Connect your review platforms or upload CSVs so new reviews enter one workflow.
Score and moderate
Each review is scored across sentiment, respect, constructiveness, and sarcasm, then checked against your rules.
Review edge cases
Teams can approve safe reviews quickly and inspect only the ones that need attention.
Reply and share insights
Draft replies, approve them when needed, and reuse structured review data across CX, product, and marketing.
Continue exploring
Other UGC types Sentimo handles
Each type keeps the same workflow, with moderation and replies adapted to that content.
Product Reviews FAQ
What to know about how Sentimo handles reviews.
Sentimo scores sentiment, respect, constructiveness, and sarcasm to explain why a review is prioritized or flagged.
Yes. You can set thresholds and actions per signal to auto-approve, flag, or escalate reviews based on your brand policies.
Sentimo supports major review platforms and can connect additional sources on a case-by-case basis via CSV or API.
Product Reviews · Sentimo
Talk to Our Team
Ready to put your reviews in one workflow?
We will walk through ingestion, moderation rules, and reply approval using your own review sources.