01
Read the feedback
Analyze the review text and any available product context.
Four Scoring Signals
Understand more than the star rating
A review can praise a product and still raise a problem. Sentimo analyzes four dimensions of the text to help your team understand the feedback and choose how to handle it.
Four scores on a 0–10 scale
An analysis comment for context
Scores that inform moderation and reply rules
See how this capability fits your current review workflow.
One review, four perspectives
“The bag feels well made and fits everything I need. The delivery took longer than expected.”
Sentiment7.2Constructive8.6Respect9.4Sarcasm0.3
Analysis comment
The reviewer values the bag’s quality and capacity while raising a delivery concern. The wording is respectful and specific.
Illustrative example
Illustrative example · Sample content and results.
Four scores on a 0–10 scale An analysis comment for context Scores that inform moderation and reply rules
One review workflow
From customer feedback to a useful next step
See how Four Scoring Signals fits into the review workflow.
02
Look at all four signals
Consider emotion, courtesy, useful detail and possible sarcasm together.
03
Choose the next step
Use the scores in your moderation and reply workflow.
Feature overviewFour Scoring Signals
Illustration
What to expect
Score range0–10
Review contextAnalysis comment
Next stepConfigured rules
AI scores are estimates. They do not prove intent, authenticity or safety.
Capability and limits
Give your team a shared way to read feedback
The scores describe different aspects of the text. Read them with the review and analysis comment when a decision needs judgment.
- Sentiment describes the emotional tone.
- Constructiveness describes useful detail; respect describes courtesy.
- Sarcasm indicates possible irony or mockery.
Simple setup
Get started with Four Scoring Signals
Choose the setup that fits your review process.
Bring in a review
Import or submit the feedback to Sentimo.
Run the analysis
Generate the four scores and an accompanying analysis comment.
Review and act
Read the original text alongside the results, then apply your workflow.
Continue exploring
Build the rest of your review workflow
Open a related capability or see how supported integrations connect to Sentimo.
Four Scoring Signals FAQ
What to know before adding Four Scoring Signals to your review workflow.
No. The analysis considers the review text and available context. The star rating is not a replacement for the four text-analysis scores.
The analysis includes a moderation comment explaining the assessment or decision. It does not guarantee a separate explanation for each score.
No. The scores describe aspects of the review text; they do not establish whether a review is authentic.
Four Scoring Signals · Sentimo
Book a demo
See Four Scoring Signals in your review workflow
Bring your current setup and the work you want to simplify. We will walk through the available settings with you.