AI replies powered by contextual memory
Generate on-brand responses that remember prior feedback, recall what customers already said, and keep answers consistent across recurring issues.
Remember if a customer has reviewed before
Recall previously mentioned issues and details
Keep responses consistent across similar cases
AI Replies
Reply faster with memory-aware drafts that stay consistent over time.
Consistency at scale, not just speed
- Connect recurring themes over time instead of treating each review in isolation.
- Respond with continuity using each customer’s prior review history.
- Reduce time-to-response without sacrificing brand consistency.
Consistency at scale, not just speed
Key outcomes your team gets immediately.
Connect recurring themes over time instead of treating each review in isolation.
Respond with continuity using each customer’s prior review history.
Reduce time-to-response without sacrificing brand consistency.
How it works
Retrieve history
Sentimo pulls prior reviews, response history, and recurring topics for context.
Apply guardrails
Brand tone, moderation rules, and response policies are applied before drafting.
Generate draft
AI drafts a response with your tone, policy rules, and historical context.
Review or edit
Agents can keep the draft as-is or quickly adjust wording before approval.
Approve one or many
Accept replies individually or in batch to handle high-volume queues faster.
Auto-send to integrations
If the review is linked to an integration, approved replies can be sent back automatically to the source platform.
Best for
Practical scenarios where this feature delivers immediate value.
Teams handling high response volume
Brands with strict tone requirements
Organizations managing recurring customer issues
Explore other features
Build a complete workflow across moderation, responses, and insights.
Flexible Moderation Rules
Automate moderation with rules that match your brand standards and reduce manual reviews.
Four Scoring Signals
Explain every review with four signals so teams know what to act on.
Review Validator Widget
Improve review quality before submission with smart rewrite suggestions.
Customer Context
See a customer’s full feedback history to spot patterns fast.
Ready to activate AI Replies?
We will help you configure it in days, not weeks.