AI for customer feedback

Score every review. Reply automatically. Take the right action.

Sentimo reads every review on four criteria — sentiment, constructiveness, respect, and sarcasm — then moderates it, replies in your brand voice, and suggests the care action to take next.

Get started for free Get a Demo

Get started for free with 10 complimentary review analyses. No payment information required.

Works where your reviews live: Google Shopify Judge.me Klaviyo

SM

Sarah M.

Google Business · verified

★★★★☆

“Honestly didn't expect much, but the setup was painless and support actually replied fast. The battery life could be better though.”

Sentiment 6/10

Constructiveness 8/10

Respect 9/10

Sarcasm 0/10

Lower is better

Constructive & respectful → auto-reply sent in your brand voice

Reply drafted

Care action: flag battery feedback

One pipeline · three jobs

From raw feedback to the right action

Every review runs through the same engine. What Sentimo does next depends entirely on the scores.

01 · Moderate

AI Moderation

Every review scored on four criteria, so spam, abuse, and sarcasm are filtered before they reach your team.

Sentiment, constructiveness, respect, sarcasm
Auto-approve, hold, or reject by score
Explainable — every score has a reason

02 · Respond

AI Replies

Replies drafted or sent automatically, triggered by the scores — not by manual sorting.

Auto-answer constructive reviews
Written in a tone you define
Or learned from your past replies

03 · Act

Care Actions

Beyond replies. Sentimo suggests the concrete next step and who should own it.

Escalate, refund, follow up, or fix
Grounded in product & feedback history
Turns a review into a task

The engine

Four criteria behind every decision

Not a single star rating. Sentimo reads each review on four independent axes — that's what makes moderation and replies trustworthy.

Sentiment

How positive or negative the customer really feels — beyond the star count.

Constructiveness

Whether the review carries useful, actionable signal worth responding to.

Respect

Detects abuse and toxicity so hostile content never reaches your storefront.

Sarcasm

Catches irony a rating alone would miss — a 5-star that's actually a complaint.

Grounded in your history

Every suggestion knows your business

Sentimo doesn't reply in a vacuum. Each decision draws on your product catalog, your past UGC, and how your team has replied before.

Product & UGC historySuggestions reference the right product, past reviews, and known issues.

Your brand voiceSet a fixed tone, or let Sentimo learn from your previous replies.

Consistent across the teamSame standards whether it's 10 reviews a week or 10,000.

Empathetic Formal Fun Neutral

Suggested reply · Empathetic Thanks so much, Sarah — really glad the setup went smoothly! You're right about the battery, and it's something the team is already looking into. We'll keep you posted. 🙌

Approved by history · ready to post to Google

Integrations

Connect every store and location

One account, many integrations — built for multi-store and multi-location brands.

Featured integration

Google Business Profile

Moderate & reply to Google reviews on autopilot

Pull in reviews from every location, score them, and post replies back to Google — all from one dashboard.

Connect Google Business

Downtown Store Connected

Airport Kiosk Connected

Westfield Mall Connected

3 locations · 1 account

Google isn't the only one. Sentimo connects to the tools you already use — and you can run several integrations under a single account.

Integrations that fit your stack

Use an existing connector or ask us to connect Sentimo to your current stack. Custom integrations are handled by our team and included at no extra cost.

Existing connectors when available. Custom integrations included. Handled by the Sentimo team.

Judge.me

A leading review platform enabling product reviews for e-commerce businesses worldwide.

Google Business

Respond faster to Google reviews and turn location-level feedback into insights your teams can act on.

Okendo

A customer marketing platform that enables merchants to collect, showcase, and act on customer reviews.

Shopify

A popular e-commerce platform supported through integrations with Judge.me, Trustoo and Klaviyo, enabling review moderation and insights.

View all integrations Request an integration

Don’t see your system listed above? We’ll integrate it for you.

Dedicated workflows for every UGC type

Sentimo supports reviews and blog comments today, with more UGC types coming next. Each page shows how moderation, AI responses, and insights adapt to that content.

Product Reviews

Sentimo brings reviews into one workflow: ingest, score, moderate, review, and respond. Teams can see why a review is flagged, what needs attention, and when a reply is ready.

Explore Reviews

Blog Comments

Sentimo brings blog comments into one workflow: ingest, screen, score, review, and respond. Teams can see what is spam, what needs moderation, and which comments deserve an answer.

Explore Blog Comments

Frequently Asked Questions

If you can not find the reply to your question in our FAQ, you can always contact us or email us. We will answer you shortly!

Contact us

Product Questions

Sentimo is optimized for customer reviews, and it also supports other UGC like blog comments, Q&A, surveys, and more. Everything is analyzed with the same scoring system for sentiment, respect, constructiveness, and sarcasm.

Yes, Sentimo detects sarcasm across reviews and other UGC, giving more precise and nuanced sentiment analysis than typical tools.

Absolutely. Sentimo offers an easy-to-use API and integrations to connect your existing systems and keep data flowing smoothly.

Yes, we believe in providing you with the flexibility you need. You can cancel your Sentimo subscription at any time. We make the process simple and transparent, with no hidden fees or penalties.

Absolutely! We offer 10 free analyses so you can explore Sentimo’s full capabilities without entering payment information. It’s the easiest way to see how Sentimo turns reviews and other UGC into actionable insights.

Technical & Security

Data security is our top priority. Sentimo employs advanced encryption and security protocols to ensure that all customer data is processed and stored securely.

Yes, Sentimo is designed to efficiently process and analyze large datasets, making it ideal for businesses of all sizes and content volumes.

Yes, Sentimo integrates with a wide range of business tools and platforms. You can plug insights into your existing workflows and systems with minimal setup.

Have questions about Sentimo?

Talk with our team about your review volume, workflows, and the best way to get started.

Contact us

Score every review. Reply automatically. Take the right action.