Score every review. Reply automatically. Take the right action.
Sentimo reads every review on four criteria — sentiment, constructiveness, respect, and sarcasm — then moderates it, replies in your brand voice, and suggests the care action to take next.
10 free analyses. No credit card required. Cancel anytime.
“Honestly didn't expect much, but the setup was painless and support actually replied fast. The battery life could be better though.”
From raw feedback to the right action
Every review runs through the same engine. What Sentimo does next depends entirely on the scores.
AI Moderation
Every review scored on four criteria, so spam, abuse, and sarcasm are filtered before they reach your team.
- Sentiment, constructiveness, respect, sarcasm
- Auto-approve, hold, or reject by score
- Explainable — every score has a reason
AI Replies
Replies drafted or sent automatically, triggered by the scores — not by manual sorting.
- Auto-answer constructive reviews
- Written in a tone you define
- Or learned from your past replies
Care Actions
Beyond replies. Sentimo suggests the concrete next step and who should own it.
- Escalate, refund, follow up, or fix
- Grounded in product & feedback history
- Turns a review into a task
Four criteria behind every decision
Not a single star rating. Sentimo reads each review on four independent axes — that's what makes moderation and replies trustworthy.
Sentiment
How positive or negative the customer really feels — beyond the star count.
Constructiveness
Whether the review carries useful, actionable signal worth responding to.
Respect
Detects abuse and toxicity so hostile content never reaches your storefront.
Sarcasm
Catches irony a rating alone would miss — a 5-star that's actually a complaint.
Every suggestion knows your business
Sentimo doesn't reply in a vacuum. Each decision draws on your product catalog, your past UGC, and how your team has replied before.
Connect every store and location
One account, many integrations — built for multi-store and multi-location brands.
Moderate & reply to Google reviews on autopilot
Pull in reviews from every location, score them, and post replies back to Google — all from one dashboard.
Connect Google BusinessGoogle isn't the only one. Sentimo connects to the tools you already use — and you can run several integrations under a single account.
Integrations that fit your stack
Use an existing connector or ask us to connect Sentimo to your current stack. Custom integrations are handled by our team and included at no extra cost.
Don’t see your system listed above? We’ll integrate it for you.
Dedicated workflows for every UGC type
Sentimo supports reviews and blog comments today, with more UGC types coming next. Each page shows how moderation, AI responses, and insights adapt to that content.
Product Reviews
Sentimo brings reviews into one workflow: ingest, score, moderate, review, and respond. Teams can see why a review is flagged, what needs attention, and when a reply is ready.
- One workflow from review intake to reply approval
- Four clear signals to explain why a review is flagged or prioritized
- Human review stays in the loop when needed
Blog Comments
Sentimo brings blog comments into one workflow: ingest, screen, score, review, and respond. Teams can see what is spam, what needs moderation, and which comments deserve an answer.
- One workflow from comment intake to reply approval
- Four clear signals to explain priority and risk
- Human review stays in the loop for edge cases
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Have questions about Sentimo?
Talk with our team about your review volume, workflows, and the best way to get started.
Elevate Your Customer Insights with Sentimo
Analyze reviews and other UGC types with Sentimo's powerful AI tools.