Connect feedback across the customer journey
Link reviews and comments from the same customer to spot repeat issues, loyalty signals, and escalation risks.
Group by customer, product, or topic
Detect repeat issues early
Surface loyalty and churn signals
Customer Context
See a customer’s full feedback history to spot patterns fast.
Context that drives better decisions
- One view of a customer’s feedback history.
- Identify repeat contributors and serial issues.
- Faster investigations with linked evidence.
Context that drives better decisions
Key outcomes your team gets immediately.
One view of a customer’s feedback history.
Identify repeat contributors and serial issues.
Faster investigations with linked evidence.
How it works
Match identities
Connect reviews by email, ID, or platform handles.
Group context
Sentimo clusters feedback by customer and theme.
Act faster
Teams see the full story before responding.
Best for
Practical scenarios where this feature delivers immediate value.
Support and CX teams
Product teams tracking repeated issues
Brands focused on retention
Explore other features
Build a complete workflow across moderation, responses, and insights.
Flexible Moderation Rules
Automate moderation with rules that match your brand standards and reduce manual reviews.
Four Scoring Signals
Explain every review with four signals so teams know what to act on.
AI Responses
Reply faster with on-brand drafts your team can approve in seconds.
Review Validator Widget
Improve review quality before submission with smart rewrite suggestions.
Ready to activate Customer Context?
We will help you configure it in days, not weeks.