01
Start with the current review
Use the feedback being answered as the main source for the response.
Customer Context
Answer with the context you have
When relevant history is available, a reply can reflect more than the latest review. Sentimo checks author history and product context before using that information to enrich a response draft.
Verified author history when available
Relevant product feedback as context
No assumed history when evidence is missing
See how this capability fits your current review workflow.
Available context for a response
Earlier review · Same author
“The bag is light enough for my commute.”
Current review
“The new size fits my laptop and is still comfortable to carry.”
Context available
A draft can acknowledge the preference for easy everyday carrying when this history is available and verified.
Illustrative example
Illustrative example · Sample content and results.
Verified author history when available Relevant product feedback as context No assumed history when evidence is missing
One review workflow
From customer feedback to a useful next step
See how Customer Context fits into the review workflow.
02
Check relevant history
Look for available author history and product feedback, and verify that it matches the review context.
03
Use context selectively
Add context only when it supports a relevant, natural reply.
Feature overviewCustomer Context
Illustration
What to expect
Author historyWhen available and verified
Product contextWhen relevant
Missing evidenceNo assumed history
This does not promise a complete customer record, universal identity matching or a loyalty or churn score.
Capability and limits
Useful continuity without filling in the gaps
Context can help a reply feel relevant, but only when it is available and matches the customer or product.
- Distinguish the author’s own history from other customers’ product feedback.
- Use verified information only where it helps answer the current review.
- Keep the draft focused on what the customer actually said.
Simple setup
Get started with Customer Context
Choose the setup that fits your review process.
Bring in identifiable feedback
Import reviews with the author and product information supplied by the source.
Prepare response context
The reply workflow checks available history and product information.
Review the resulting draft
Confirm that any reference to past feedback is relevant before accepting the reply.
Continue exploring
Build the rest of your review workflow
Open a related capability or see how supported integrations connect to Sentimo.
Customer Context FAQ
What to know before adding Customer Context to your review workflow.
No. It depends on the reviews and identifiers available to Sentimo. Context should not be assumed when matching history is absent.
No. The feature does not promise universal identity matching across email addresses, accounts or platform handles.
No. This page describes available history and product context used to inform replies, not predictive customer scoring.
Customer Context · Sentimo
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See Customer Context in your review workflow
Bring your current setup and the work you want to simplify. We will walk through the available settings with you.