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Back to homeSet thresholds across sentiment, respect, constructiveness, and sarcasm to auto-approve, flag, or escalate—based on your policies.
Custom thresholds per signal
Auto-approve, flag, or escalate
Audit-ready decision trails
Automate moderation with rules that match your brand standards and reduce manual reviews.
Key outcomes your team gets immediately.
Apply different rules by channel, product line, or language.
Review only the edge cases with AI rationale.
Keep brand safety consistent at scale.
Pick thresholds and actions for each signal.
Sentimo applies rules as content arrives.
Only the ambiguous cases reach your team.
Practical scenarios where this feature delivers immediate value.
Brands that need consistent moderation at scale
Teams with strict compliance requirements
Lean CX teams handling high volume
Build a complete workflow across moderation, responses, and insights.
Explain every review with four signals so teams know what to act on.
Reply faster with memory-aware drafts that stay consistent over time.
Improve review quality before submission with smart rewrite suggestions.
See a customer’s full feedback history to spot patterns fast.
We will help you configure it in days, not weeks.