Moderation rules that scale without adding headcount
Set thresholds across sentiment, respect, constructiveness, and sarcasm to auto-approve, flag, or escalate—based on your policies.
Custom thresholds per signal
Auto-approve, flag, or escalate
Audit-ready decision trails
Flexible Moderation Rules
Automate moderation with rules that match your brand standards and reduce manual reviews.
Stay consistent as volume grows
- Apply different rules by channel, product line, or language.
- Review only the edge cases with AI rationale.
- Keep brand safety consistent at scale.
Stay consistent as volume grows
Key outcomes your team gets immediately.
Apply different rules by channel, product line, or language.
Review only the edge cases with AI rationale.
Keep brand safety consistent at scale.
How it works
Define rules
Pick thresholds and actions for each signal.
Auto-moderate
Sentimo applies rules as content arrives.
Review exceptions
Only the ambiguous cases reach your team.
Best for
Practical scenarios where this feature delivers immediate value.
Brands that need consistent moderation at scale
Teams with strict compliance requirements
Lean CX teams handling high volume
Explore other features
Build a complete workflow across moderation, responses, and insights.
Four Scoring Signals
Explain every review with four signals so teams know what to act on.
AI Responses
Reply faster with on-brand drafts your team can approve in seconds.
Review Validator Widget
Improve review quality before submission with smart rewrite suggestions.
Customer Context
See a customer’s full feedback history to spot patterns fast.
Ready to activate Flexible Moderation Rules?
We will help you configure it in days, not weeks.