Flexible Moderation Rules

Give every review a clear next step

Set thresholds for sentiment, respect, constructiveness and sarcasm. Sentimo applies your active moderation rules, so your team can work from consistent decisions instead of starting from scratch.

Thresholds across four review scores
Approve, hold or reject in Sentimo
Rules configured for each UGC type
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See how this capability fits your current review workflow.

A review needs a closer look

“The bag arrived late. I expected better.”

Sentiment3.1Constructive3.8Respect8.2Sarcasm0.2
Moderation result · Held for review

No active approval or rejection rule matched this review.

Illustrative example

Illustrative example · Sample content and results.

Thresholds across four review scores Approve, hold or reject in Sentimo Rules configured for each UGC type
One review workflow

From customer feedback to a useful next step

See how Flexible Moderation Rules fits into the review workflow.

01

Define your thresholds

Choose how the four scores should inform your moderation decisions.

02

Apply active rules

Sentimo evaluates the content using the active rules for its UGC type.

03

Keep exceptions visible

Content that does not match an approval or rejection rule stays on hold for review.

Feature overviewFlexible Moderation Rules
Illustration
What to expect
Rule scopeCompany and UGC type
OutcomesApprove · Hold · Reject
External status syncSupported connectors

A moderation decision is not a guarantee of legal compliance or content safety.

Capability and limits

Your standards, applied in the review workflow

Decide how feedback should be handled in Sentimo. Keep the distinction between a moderation decision and an action sent to a connected platform.

  • Enable the moderation rules your team wants to use.
  • Adjust score thresholds as your moderation needs change.
  • Check connector support before relying on external status synchronization.
Simple setup

Get started with Flexible Moderation Rules

Choose the setup that fits your review process.

1

Configure rules

Set score thresholds and activate the rules for the relevant UGC type.

2

Analyze incoming content

Let the analysis produce the scores used by your rules.

3

Review the outcome

Work with the resulting moderation status and inspect held content.

Continue exploring

Build the rest of your review workflow

Open a related capability or see how supported integrations connect to Sentimo.

Four Scoring Signals

Read sentiment, respect, constructiveness and sarcasm together to understand customer feedback.

AI Replies

Draft replies in your brand tone, edit and approve them, and send accepted responses through supported connectors.

Multi-Source Ingestion

Bring reviews into Sentimo through supported connectors, CSV imports or the API.

Judge Me integrationOkendo integrationKlaviyo integration

Flexible Moderation Rules FAQ

What to know before adding Flexible Moderation Rules to your review workflow.

Rules can use sentiment, respect, constructiveness and sarcasm thresholds.

The moderation workflow puts the content on hold, keeping it available for review.

Only when the connected provider supports moderation export and the relevant workflow is enabled. Check its integration page for the supported behavior.
Flexible Moderation Rules · Sentimo

See Flexible Moderation Rules in your review workflow

Bring your current setup and the work you want to simplify. We will walk through the available settings with you.

Book a demo